FAQs

A list of questions and answers to help both you and us to cut down on unnecessary communication.

Design

+ Can I have a different Design from the ones shown on the website? +

The short answer is Yes! We love to take on new projects and create new stationery for any occasion.

+ Can I customise and change slightly any of the existing collections? +

Yes! The fun and special part about our stationery is its customisability. Some designs have more scope than others, but we really do aim to provide stationery which suits each occasion. You can use our existing collections and images as a base to build from. Choose your size and format, flat-printed, layered, pockets, etc. Provide your own wording, change colours and typeface. Add diamante, ribbons, additional cards...

+ Can I provide my own design or can you copy and recreate an existing design? +

If you have created your own design and would somehow like to incorporate or expand on it, we would consider it, but much will depend on the design, idea and file quality. If in doubt just drop us a line! We have done recreations/ follow on stationery for 'On the Day' wedding items. We don't mind trying to capture the same mood, colours of pre-existing stationery, but draw a line at a straight copy, where is the fun and creativity in that?! ツ

Ordering & Pricing

+ How do I place an order? +

Orders are best placed using our Enquiry Form, as well as via email. You can also contact us via phone on the numbers provided. Please review our quick outline to the Ordering Proccess.

+ What is the minimum order? +

We have a minimum order of 25 invitations and orders below 50 will incur a 15% surcharge. 'On the Day' items and Accessories carry varying minimum quantities and pricing varies depending on quantities. See more details on Pricing and Pricing Examples.

+ Can you provide me with a sample before ordering? +

We do not provide finished sample cards, however we are happy to provide more detailed photographs and sample boards, to enable you our client to feel the weight, texture and colours that are used.

+ Do I need to pay a deposit? +

Yes. A commitment fee of £80 is payable (this fee is deducted from the final bill) and 50% Deposit need to be paid to start the production of your stationery. Deposit amount depends on the order total. Please review our quick outline to the Ordering Proccess.

+ What are the payment arrangements? +

Payments can be made via bank transfer or credit/debit card payments via PayPal (4% credit card charge incurred). A PayPal invoice will be issued when payment is due (no PayPal account needed). Please inform us of your preferred payment method and the appropriate details will be provided.

Once we have discussed your stationery requirements, a £80 commitment fee will be required to proceed with the creation of wording proofs and photographed mock-ups when necessary, this fee will be deducted from your order total.

Once the proofs have been approved, 50% of the total will become payable to begin production. The remaining balance (less the Commitment Fee) will become payable on completion, prior to shipping.

Accessories and orders below £100 are to be paid in full.

+ What are the payment options? +

Payments can be made via bank transfer or credit/debit card payments via PayPal (4% credit card charge incurred). A PayPal invoice will be issued when payment is due (no PayPal account needed). Please inform us of your preferred payment method and the appropriate details will be provided.

+ How long will it take to get my order? +

Due to the nature of our products you will have to wait a little longer for your stationery, but many have felt their stationery has been worth the wait! Generally once proofs have been approved and deposits paid,we aim to complete and have your order ready for shipping in 2-3 weeks time. Shipping takes 3-5 working days via courier.

Please allow a minimum of 4 weeks for existing collections and 8 weeks for bespoke design, this does not include shipping time.

Timings can vary depending on the season, on-going projects and stock availability, if we are looking at a longer than average wait you will be informed at the time of placing an order.

+ What is the minimum order completion time? +

Please allow a minimum of 4 weeks for existing collections and 8 weeks for bespoke design, this does not include the shipping time. Timings can vary depending on the season, on-going projects and stock availability, if we are looking at a longer than average wait you will be informed at the time of placing an order.

+ Do you offer discounts? +

We may only offer discounts on large orders and also depending on the type of product, i.e. handmade, hand-finished, printed-only, etc. On larger orders we may offer a discount on the overall order total, this is dependent on the design type & quantities as mentioned above. Please note, there is a 15% surcharge on orders for less than 50 invitations.

Delivery

+ Do you deliver Worldwide? +

Yes. We are more than happy to ship worldwide via courier. Shipping costs are based on region and weight, we do not mark up our shipping costs.

Approximate Shipping prices will be provided with the quote. See more details on Shipping and Delivery.

+ Why don't you offer delivery by normal mail? +

We only ship via courier to ensure your stationery arrives to you in good time and condition. All our deliveries are fully trackable.